Frequently Asked Questions
Everything you need to know about our outdoor technical apparel and equipment.
How long does shipping take and what are the costs?
We offer standard shipping within 3-5 working days and next-day delivery options. Shipping costs are calculated at checkout, with free standard delivery available on orders over a certain threshold.
What is your return policy for technical gear?
We offer a 123-day 'No Quibble' return policy. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
How do I care for my waterproof jackets and down layers?
To maintain performance, we recommend washing technical garments with specialized cleaners like Nikwax. Avoid fabric softeners and always follow the specific care label instructions inside the garment.
Do you offer a warranty on your products?
Yes, all Alpkit products are covered by our Alpine Bond. This guarantees our products against defects in patterns, materials, and craftsmanship for their reasonable lifetime.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking link from our courier partner so you can monitor its progress to your door.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer financing options through providers like Klarna to help spread the cost of larger purchases.